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E

Edima E.

Customer Service Representative in Contract Review, Compliance, and Legal Research

Nigeria flagUyo, Nigeria

Key Skills

Software

ClickworkerClickworker
Data Annotation TechData Annotation Tech
DataloopDataloop
Figure EightFigure Eight
Google Cloud Vertex AIGoogle Cloud Vertex AI
PlaymentPlayment
RemotasksRemotasks
Scale AIScale AI
AWS SageMakerAWS SageMaker

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
ImageImage

Top Task Types

ClassificationClassification
Entity (NER) ClassificationEntity (NER) Classification
Text GenerationText Generation
Question AnsweringQuestion Answering
Text SummarizationText Summarization
TranscriptionTranscription
Data CollectionData Collection
Function CallingFunction Calling

Freelancer Overview

I am a detail-oriented professional with over 5 years of experience in structured documentation, quality review, reporting, compliance monitoring, and analytical problem-solving across customer operations and FMCG environments. My background includes reviewing customer cases for accuracy, maintaining detailed records, preparing performance reports, identifying patterns in operational data, and ensuring process compliance across fast-paced business environments. Through my work with Coca-Cola Nigeria, Beiersdorf, and PZ Cussons, I developed strong skills in data accuracy verification, structured evaluation, performance analysis, documentation consistency, and issue escalation. I am now transitioning these transferable skills into AI training and data labeling work, where attention to detail, consistency, and analytical judgment are critical for producing high-quality annotation outcomes. While I do not yet have formal AI data labeling experience, my professional background has required high-volume information review, structured documentation, quality checking, data validation, and detailed reporting. I am highly comfortable following strict guidelines, maintaining consistency, identifying anomalies, and delivering accurate outputs under defined quality standards. I am actively developing my annotation and prompt evaluation skills for AI training projects.

Education

U

University of Uyo

Bachelor of Arts, Theatre Arts

Bachelor of Arts
Not specified

Work History

P

PZ Cussons Nigeria

Customer Service Representative

Calabar
Not specified
C

Coca-Cola Nigeria Limited

Sales & Merchandising Executive/Supervisor

Calabar
Not specified