Eda Surya Bagas P.

Key Skills

Software

Other

Top Subject Matter

Gaming customer support (bilingual communication)

Translation/Localization (documents)

English language instruction/tutoring

Top Data Types

Document

Top Task Types

Text Generation

Question Answering

Object Detection

Transcription

Evaluation/Rating

Data Collection

Freelancer Overview

Bilingual Customer Support (Player Engagement). Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Education, Sebelas Maret University (2017). AI-training focus includes data types such as Document and labeling workflows including Translation and Localization.

Labeling Experience

Customer Support (Player Engagement) at Keywords Studios (July 2019 – November 2024)

Document

Provided bilingual language support for customer issues and worked with the game team to resolve escalations using English and Indonesian. This role involved interpreting user-provided content and communicating back accurate, context-aware solutions. While not framed as dataset labeling, the work functioned as language/communication annotation for support resolution outcomes. • Worked on non-voice support via email and ticketing • Documented requests and interactions in an internal ticketing system • Escalated issues when necessary to ensure resolution • Collaborated with the game team to find satisfactory solutions

2019 - 2024

Freelance Translator at CV. Multi Jasa Quantum (2019 – 2020)

OtherDocument

Translated and proofread a variety of written materials between Indonesian and English. This included handling document-level content for abstracts, company reports, and journal-style text. The tasks required producing accurate localized translations consistent with source meaning. • Translated abstracts, company reports, journals, and other documents Indonesian↔English • Produced English versions from Indonesian sources • Produced Indonesian versions from English sources • Proofread translated documents for correctness and readability

2019 - 2020

English Teacher at LKP House of Knowledge (2016 – 2017)

OtherDocument

Taught English as a structured learning activity, supporting language comprehension and production. Although not explicitly AI training or dataset annotation, the work involved producing and refining English language outputs for learners. This is relevant as language tutoring/annotation-like instruction focused on text and communication skills. • Delivered English teaching sessions during the course of instruction • Supported learners with language understanding • Enabled practice of English communication skills • Reinforced language accuracy through teaching feedback

2016 - 2017

Education

Work History