Ebamiyo O.

Key Skills

Software

Appen

Top Subject Matter

SaaS customer support and technical troubleshooting

Top Data Types

Text

Video

Image

Top Task Types

Question Answering

Classification

Text Generation

Freelancer Overview

Customer Support Executive at Consultingbord Ltd (Ticket management, troubleshooting guidance, and knowledge base docume. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Freshdesk. Education includes Bachelor of Science, Obafemi Awolowo University (2018). AI-training focus includes data types such as Text and labeling workflows including Question Answering.

Labeling Experience

Customer Support Executive at Consultingbord Ltd (Ticket management, troubleshooting guidance, and knowledge base documentation)

TextQuestion Answering

Handled customer support cases by investigating reported issues, answering questions, and guiding users to correct resolutions across multiple contact channels. Used Freshdesk to manage ticket workflows and maintain accurate issue statuses from open through closure. Produced and updated knowledge base content to enable customer self-service and reduce repeat inquiries. • Troubleshot SaaS/product issues and provided step-by-step guidance • Escalated complex technical problems to internal teams while owning follow-up to closure • Maintained detailed CRM/helpdesk records of customer interactions • Created and maintained knowledge base articles and FAQs

2021 - Present

Education

Work History