Doreen K.

Key Skills

Software

Appen

Top Subject Matter

Digital health operations (pharmacy PMRs, prescription processing workflows)

Digital pharmacy operations (prescription processing, PMR management)

Pharmacy operations workflow support (patient query resolution)

Top Data Types

Text

Document

Top Task Types

Function Calling

Freelancer Overview

Pharmacy Dispenser / Digital Health Support — Eucalyptus - Juniper UK (Dec 2025 to Date). Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Zendesk, Jira, and Internal digital pharmacy. Education includes Bachelor of Science, The Open University UK and National Vocational Qualification Level 2, N/A. AI-training focus includes data types such as Text and labeling workflows including Function Calling.

Labeling Experience

Pharmacy Dispenser / Digital Health Support — Eucalyptus - Juniper UK (Dec 2025 to Date)

TextFunction Calling

Supported digital pharmacy operations by managing patient queries and prescription workflow tasks within regulated healthcare systems, using ticketing and issue-tracking tools to coordinate resolution. Used Pharmacy PMR systems and internal digital health platforms to handle compliant record management and digital workflow coordination for prescriptions and related patient communications. Performed incident logging and issue tracking through digital systems to support cross-team medicine-related query escalation and service resolution through structured workflows. • Managed Zendesk and Jira workflows for patient queries and issue tracking. • Coordinated digital prescription processing tasks using PMR systems. • Logged incidents and tracked issues for timely resolution. • Collaborated with pharmacists and patient experience teams to resolve medicine-related issues.

2025 - Present

Pharmacy Dispenser / Digital Health Support — HeliosX Healthcare (Apr 2025 to Dec 2025)

TextFunction Calling

Processed end-to-end prescription workflows in high-volume digital pharmacy services, ensuring safe and compliant medication dispensing records. Managed Patient Medication Records (PMRs) and supported patient dispatch and documentation workflows including label generation and GP letter handling. Worked with operational and clinical teams to maintain service quality and resolve workflow tasks via digital systems. • Processed prescriptions end-to-end using digital pharmacy systems and PMRs. • Generated labels and supported GP letter/documentation workflows. • Managed tracking and compliant record management for dispensing. • Collaborated with patient support and clinical teams for service quality.

2025 - 2025

Lloyds Pharmacy — Dispensing Technician (Apr 2014 to Jan 2023)

TextFunction Calling

Provided structured support for prescription-related queries in a busy community pharmacy environment, following standard procedures for handling requests and communicating outcomes. Assisted with patient communications via phone and in-person interactions, translating prescription needs into actionable next steps within pharmacy workflows. Maintained patient-centered service and ensured information was handled within scope of practice and compliance expectations. • Handled prescription query and repeat request workflows with patients. • Supported medicine availability and collection issue resolution. • Communicated clearly with patients and carers to coordinate next steps. • Operated within scope of practice and procedural compliance expectations.

2014 - 2023

Education

Work History