No-Code Automation Developer (Gemini AI triage & content generation)
Built AI-assisted workflow automation using Gemini AI to triage and route customer-support requests. Classified issues, detected urgency, parsed structured outputs, and triggered automated alerts for high-priority cases. Implemented routing logic and review steps to support consistent downstream processing. • Used Gemini AI to classify customer issues and detect urgency • Parsed JSON output from the model to drive workflow decisions • Triggered Gmail alerts for high-priority support cases • Automated content generation and review routing for drafted LinkedIn posts via AI