Creative Services and Task Manager (Digital Services & Communications) at Phase3 Telecom
Conducted conversational AI and LLM response evaluation activities as part of content and quality control for digital communications. Performed high-volume reviews and accuracy spot-checks to validate language outputs against brand and quality standards. Supported prompt engineering and chatbot logic refinement through iterative testing and feedback loops. • Evaluated campaign/media outputs for correctness and consistency. • Performed data validation and testing-style spot checks. • Optimized response quality through iterative QA processes. • Maintained quality standards across multi-channel digital assets.