Diana N.

Key Skills

Software

No software listed

Top Subject Matter

Patient data confidentiality and request moderation (clinic operations)

Customer support triage and guideline-based response handling

Live chat moderation and compliance enforcement (iGaming)

Top Data Types

Text

Video

Document

Top Task Types

Classification

Freelancer Overview

Clinic Administrator | ESTI DENTAL. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor’s Degree, State Tax University (Державний податковий університет) (2024). AI-training focus includes data types such as Text and labeling workflows including Classification and Content Moderation.

Labeling Experience

Live Game Presenter / Dealer | QUEEN BEE

TextClassification

Monitored live gameplay and user chat behavior to detect and prevent policy violations, collusion, or fraudulent activity. De-escalated inappropriate or negative user behavior in real time and escalated technical anomalies and non-standard situations to the Risk team and shift leads. Applied strict international gaming regulations and internal security policies during continuous observation. • Reviewed live chat for policy or behavioral violations • Triaged and escalated issues to risk and leads • Responded to technical anomalies promptly • De-escalated users to maintain compliance in the live environment

2025 - 2026

Clinic Administrator | ESTI DENTAL

TextClassification

Classified and moderated incoming client requests by applying internal rules and guidelines while operating under strict data protection standards. Maintained accurate updates to an internal database based on assessed request categories. Ensured confidentiality of sensitive patient information in line with GDPR-like requirements. • Reviewed and classified incoming requests • Updated internal database records with high accuracy • Applied compliance and confidentiality procedures • Managed and resolved challenging client interactions while moderating requests

2024 - 2025

Call Center Sales Specialist

TextClassification

Handled high volumes of customer interactions by processing inquiries according to corporate scripts, policies, and quality guidelines. Performed rapid situational assessment and information analysis to determine appropriate responses within service requirements. Maintained KPI and SLA performance for response time and quality while de-escalating negativity from frustrated users. • Processed and categorized customer inquiries per policy • Followed scripted procedures and quality guidelines • Assessed situations quickly under time constraints • Achieved KPI/SLA targets for response time and quality

2022 - 2023

Education

Work History