Dhanya S.

Key Skills

Software

Other

Top Subject Matter

E-Commerce & Digital Marketplaces - Customer Support

Software Development / Technology

Customer Experience Automation (SaaS)

Top Data Types

Text

Top Task Types

Classification

Freelancer Overview

Senior Vendor Associate / Operations Analyst — Data Validation & Pipeline Quality Ownership (Amazon). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Master of Business Administration, NMIMS (2024) and Bachelor of Engineering, Saveetha School of Engineering, SIMATS (2022). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Senior Vendor Associate / Operations Analyst — Data Validation & Pipeline Quality Ownership (Amazon)

OtherTextClassification

Performed structured review and categorization of conversational and ticketing text for data validation and workflow quality. Documented structural system anomalies and produced actionable feedback to correct recurring defects in automated outputs. Maintained strict SLA compliance while ensuring accuracy and consistency across high-volume queues. • Reviewed conversational text patterns, catalog quality conflicts, and structural anomalies. • Categorized issues using tracking models (spreadsheets) and documented root causes. • Determined when automated templates were appropriate versus requiring human intervention. • Prepared analytical case reports to optimize system performance.

2024 - 2026

Education

Work History