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Destiny J.

Destiny J.

Customer Support Representative in Contract Review, Compliance, and Legal Research

USA flagCookstown, Usa

Key Skills

Software

Data Annotation TechData Annotation Tech

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

ImageImage
TextText
DocumentDocument

Top Task Types

PolygonPolygon
ClassificationClassification
Text GenerationText Generation
Question AnsweringQuestion Answering
Text SummarizationText Summarization
Evaluation/RatingEvaluation/Rating
Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)

Freelancer Overview

Customer Support Representative in Contract Review, Compliance, and Legal Research. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Arts, Maharishi International University (2030) and High School Diploma, Southwest Guilford High School (2015).

Labeling Experience

Data Annotation Tech

TextTextEvaluation/RatingEvaluation/Rating

Conducted high-level Reinforcement Learning from Human Feedback (RLHF) to evaluate, train, and optimize advanced Large Language Models (LLMs). My day-to-day responsibilities included drafting complex, multi-turn adversarial prompts ('red-teaming') to test model boundaries, and side-by-side comparative analysis of model outputs. I evaluated responses based on rigorous multi-axis criteria, including factual accuracy, structural logic, tone, helpfulness, and adherence to constraints. A significant portion of my work involved deep-dive factual verification—independently researching and cross-referencing claims to ensure absolute accuracy. When model outputs fell short, I wrote high-quality, ground-truth target responses and provided detailed, text-based justifications explaining exactly why one response outperformed another based on formatting, logical coherence, and prompt alignment.

2026 - Present

Education

M

Maharishi International University

Bachelor of Arts, Sustainable and Regenerative Living

Bachelor of Arts
2030
S

Southwest Guilford High School

High School Diploma, N/A

High School Diploma
2012 - 2015

Work History

F

Fiverr

Customer Support Representative

Cookstown
2024 - 2025
C

Citizens Bank

Client Care Specialist

Robbinsville
2020 - 2022