Client Support Manager - Nielsen
Provide client support and coaching for a licensed suite of geographic, demographic, and market segmentation products. Troubleshoot issues, train users on best practices, and help clients maximize return on their software and data investments. Develop a deep understanding of client needs across industries to improve renewals and identify upsell and cross-sell opportunities. • Deliver directed support, troubleshooting, and training • Advise on leveraging investment generating revenue impact • Analyze client needs to improve renewal strategy • Collaborate with marketing on materials and virtual or on-site demos