Quality Control Analyst — Medavie Blue Cross (Remote)
Worked as a quality control analyst auditing customer interactions to ensure compliance and quality standards. Focused on accuracy assurance and continuous improvement by generating feedback reports that raised performance scores. This role involved evaluating interaction quality and supporting data-driven process improvements. • Audited customer interactions for compliance and QA quality. • Delivered feedback reports to improve accuracy scores. • Collaborated with leadership on process improvements. • Ensured adherence to established quality and compliance expectations.