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Freelancer Overview
DENIS KARIUKI MUTHONI P R O F E S S I ONA L OBJECTIVE I am a result-driven professional with a progressive career. Very capable with a proven ability to ensure the smooth running of an organization, and to provide services that will improve the efficiency and performance of a company. I am able to work in the front line helping colleagues resolve complex technical issues. I desire to work in a competitive and challenging environment utilizing the skills developed through experience and education with the opportunity for professional growth based on performance. EXPERIENCE 07/2023 – 10/11/2025 Xtreme Media Nairobi. Handling both inbound and outbound calls from customers. Listening to customer needs and providing helpful solutions to their problems. Resolving customer complaints. Processing orders and payments for customers. Managing and updating customer databases. Collecting and reporting on customer feedback. 10/2020- 05/2023 Customer Service Executive. Vivo Smartphone Listened to customers' concerns, issues and questions. Responding to customer reviews. Resolved customer complaints brought to my attention. Provided first class customer service calls, emails and live chat Provided proactive customer outreach. Performed any other office task as assigned by the supervisor. 05/2019 - 05/2020 Call Center Collection Agent. Metropol Corporation Limited (Intern) Applied credit procedure on assigned portfolio based on overdue amounts as well as contract terms. Identified, evaluate