Dee C.

Key Skills

Software

Other

Top Subject Matter

AI accessibility and usability evaluation for enterprise copilots and productivity apps

AI-enabled learner support and chatbot/agent interaction review

Digital Operations and Process/Tool Workflow Review

Top Data Types

Text

Document

Top Task Types

Object Detection

Text Generation

Question Answering

Text Summarization

RLHF

Evaluation/Rating

Freelancer Overview

Digital Operations Manager (RNIB, Virtual) — AI accessibility and usability product testing/adoption support. Brings 12+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Science, Honours, University of Surrey and A Levels, Douay Martyr’s School. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Digital Operations Manager (RNIB, Virtual) — AI accessibility and usability product testing/adoption support

Text

In this role, you supported inclusive AI adoption by evaluating AI accessibility and usability across Microsoft Copilot and Microsoft Office 365 applications using structured user feedback. You translated qualitative feedback into actionable insights to inform more inclusive AI deployment decisions across enterprise digital environments. This work functioned as an AI usability evaluation and effectiveness assessment rather than model labeling. • Gathered and analyzed user feedback on Copilot/Office 365 AI accessibility and workflow effectiveness • Assessed assistive technology compatibility and adoption barriers • Produced actionable insights for enterprise AI deployment improvements • Collaborated with Microsoft on AI accessibility and usability evaluation activities

2023 - Present

Digital Operations Manager (AVADO Learning, Virtual) — review and improvement of AI/chatbot interaction workflows

OtherText

You drove AI use in learner administration and learner experience by reviewing Teams-based outputs from users, agents, and chatbot interactions to identify process improvements. You documented requirements and supported rollout of scalable solutions to streamline learner support and improve service consistency. This constituted operational analysis of AI/chatbot conversational outputs for improvement and evaluation. • Reviewed user, agent, and chatbot outputs from Teams to find patterns and improvement opportunities • Documented requirements to support scalable AI-enabled process changes • Supported rollout of solutions aimed at improving learner support consistency • Collaborated on process improvements to reduce friction in learner administration

2021 - 2023

Education

Work History