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D
David O.

David O.

Customer Service Specialist

Nigeria flagPort Harcourt, Nigeria

Key Skills

Software

EncordEncord
LabelboxLabelbox
Scale AIScale AI
SuperAnnotateSuperAnnotate

Top Subject Matter

Customer Experience (CX) & Support: Identifying tone, intent, and resolution quality in customer-to-agent transcripts. You can distinguish between "frustrated" and "urgent" with professional nuance.
Historical & Philosophical Context: Evaluating the accuracy of AI-generated content regarding 20th-century history or social philosophies.
Acoustic Sentiment Analysis: Identifying the emotional state of a speaker in support calls (e.g., detecting subtle shifts in satisfaction or annoyance).

Top Data Types

TextText
ImageImage
AudioAudio

Top Task Types

ClassificationClassification
Object DetectionObject Detection
Text GenerationText Generation
Question AnsweringQuestion Answering
Text SummarizationText Summarization
Function CallingFunction Calling
TranscriptionTranscription
Data CollectionData Collection

Freelancer Overview

Customer Service Specialist. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Technology, Federal University of Technology Owerri (2019) and General Certificate of Education, Pacesetters' Missionary College (2014).

Education

F

Federal University of Technology Owerri

Bachelor of Technology, Information Technology

Bachelor of Technology
2014 - 2019
P

Pacesetters' Missionary College

General Certificate of Education, Science

General Certificate of Education
2006 - 2014

Work History

3

3Commas Trading Company

Customer Service Specialist

Orlu
2021 - 2022
O

Olubola Official

Customer Support Representative

Orlu
2020 - 2021