David M.

Key Skills

Software

Remotasks

Top Subject Matter

Conversational AI datasets

multilingual transcription and language validation

Customer service workflows

Top Data Types

Audio

Text

Top Task Types

Transcription

Freelancer Overview

Freelance AI Data Annotation Specialist (Remote). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include N and A. AI-training focus includes data types such as Audio and Text and labeling workflows including Transcription, Evaluation, and Rating.

Labeling Experience

Freelance AI Data Annotation Specialist (Remote)

AudioTranscription

Annotated and reviewed conversational AI datasets with high accuracy and consistency across multilingual language tasks. Evaluated AI-generated responses for relevance, tone, grammar, and factual correctness, and performed transcription plus language validation for multilingual datasets. Used systematic feedback and quality assurance checks to help improve machine learning outputs. • Conversational AI dataset annotation and review • Response evaluation (relevance, tone, grammar, factual correctness) • Multilingual transcription and language validation • Quality checks and detailed ML feedback

2022 - Present

Customer Service Representative (Remote/Hybrid)

Text

Provided customer support via chat, email, and phone while maintaining high satisfaction metrics and resolving issues efficiently. Although not framed as AI training, the role required structured communication, documentation, and workflow improvement that supported quality-focused operations. • Customer issue resolution across multiple communication channels • High-satisfaction support performance • Documentation and workflow improvement contributions • Team coordination support

2020 - 2022

Education

Work History