David M.

Key Skills

Software

No software listed

Top Subject Matter

Technology – Web Development & Technical Support This is your strongest area. 8+ years in WordPress, SaaS platforms, and technical troubleshooting maps directly to AI training tasks around coding, web tech, and developer tools.

E-commerce – Product Categorization & Customer Support Your work at Automattic (WordPress.com hosts thousands of e-commerce sites) and your B2B/B2C support experience fits this well.

Education & Training – Documentation & Instructional Content You've consistently created guides, tutorials, and training materials across all your roles. This is relevant for AI tasks involving content quality, instruction-following evaluation, and response accuracy.

Top Data Types

Image

Text

Document

Top Task Types

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Freelancer Overview

I have 8+ years of experience working with technical platforms — particularly WordPress and SaaS tools — where structured, accurate communication and attention to detail are non-negotiable. At Automattic, I handled 40+ support tickets daily, which required me to read user intent carefully, interpret ambiguous descriptions, and respond with precision. That same discipline translates directly to AI training work: understanding what a prompt is actually asking, recognizing when a response misses the mark, and providing consistent, well-reasoned feedback. I also contributed to knowledge base documentation there, which means I'm comfortable working within defined guidelines and quality standards over high volumes of tasks. Beyond Automattic, I've spent years writing instructional content, creating training guides, and explaining technical concepts to non-technical users across different contexts. At Crafden Media and Dadi Designs, I produced video tutorials and structured documentation that reduced client support requests by 30–35%. That work required me to think about clarity, tone, and what "correct" looks like from the reader's perspective — which is exactly the judgment AI training data tasks demand. I'm detail-oriented, consistent under volume, and comfortable with remote async workflows.

Education

Work History