David A.

Key Skills

Software

Micro1

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Image

Text

Document

Top Task Types

Classification

Freelancer Overview

Freelance Support Engineer (Upwork) - Issue triage and documentation via Zendesk (Remote). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Zendesk. Education includes Bachelor of Science, University of Lagos (2023). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Freelance Support Engineer (Upwork) - Issue triage and documentation via Zendesk (Remote)

TextClassification

Provided customer support through Zendesk by triaging and classifying incoming issues and requests for resolution. Logged, tracked, and documented user-reported problems and bug/configuration questions to ensure they were routed to the right next steps. Maintained accurate case notes to support follow-up, escalation, and resolution verification. • Triaged support tickets and emails • Classified issue types (basic support, bugs, configuration) • Documented customer context and troubleshooting findings • Ensured timely updates and closure expectations

2024 - Present

Sales support manager (Concentrix) - Customer issues handled through Zendesk email support

TextClassification

Resolved customer inquiries via email using Zendesk by organizing and classifying messages to match appropriate support outcomes. Produced written content for marketing channels, while also handling customer questions through the support workflow. Tracked communications and ensured customers received appropriate responses for their issues and requests. • Email-based issue handling using Zendesk • Classification of inquiries for support resolution • Customer communication and follow-up • Coordination of next steps based on message content

2023 - 2024

Education

Work History