Daphne A.

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Freelancer Overview

DAPHINE ACHIENG Customer Service Representative [email protected] +256773035779 Kampala, Naalya Summary Disciplined Accounting & Finance student with hands-on customer-facing experience in retail and banking. Skilled at resolving customer complaints, explaining product features and promotions, updating account records, and performing accurate data entry and cash reconciliation. Strong report drafting and monthly statement analysis abilities; flexible, hardworking, and eager to support teams. Work FINANCE DEPARTMENT INTERN Jan 2020 - Apr 2020 The Parliament of Uganda Posted voucher transactions and maintained financial records in department databases to ensure accurate account information for stakeholders Performed asset and tax verification and reconciled and filed PAYE returns, identifying and resolving discrepancies to maintain compliance Prepared monthly reports and conducted data entry and verification to support timely finance operations Utilized troubleshooting skills to diagnose and address customer inquiries efficiently CASHIER/CUSTOMER SERVICE REPRESENTATIVE 2017 - 2019 Cayenne Restaurant and Lounge, Bukoto Reconciled daily cash and completed accurate point-of-sale settlements; reviewed and resolved differences between accounting records and cash drawer Resolved customer inquiries and complaints at point of sale, explained menu items and promotions, and promoted customer loyalty and consistent sales Maintained transaction records and assisted management with r

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