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Freelancer Overview
CURRICULUM VITAE DANSON ESURON Phone: 0725 008 880 Email: [email protected] Address: Nairobi, Kenya Nationality: Kenyan Languages: English, Kiswahili PROFESSIONAL PROFILE A motivated and customer-oriented Business Management graduate with practical experience in customer service and administrative support. Possesses strong communication, problem-solving, and interpersonal skills developed through internship and professional work at Jalish Trading Company Ltd. Committed to delivering excellent customer experiences, maintaining positive client relationships, and contributing to organizational growth. EDUCATION Diploma in Business Management Eldoret Technical Training Institute 2020 – 2022 Kenya Certificate of Secondary Education (KCSE) 2015 – 2018 WORK EXPERIENCE Customer Service Representative Jalish Trading Company Ltd 2024 – 2026 Responsibilities Assisted customers with inquiries regarding products and services. Handled customer complaints and provided timely solutions. Maintained positive relationships with customers through professional communication. Processed customer orders and ensured accurate record keeping. Followed up on customer requests and concerns to ensure customer satisfaction. Worked closely with other departments to address customer needs effectively. Maintained customer databases and updated records when necessary. Supported daily office operations and administrative tasks. Contributed to improving customer service standards within the company. Custo