Customer Service and Operations Associate - EC Labs
TrackingServed in a customer service, purchasing, and labor support role at a laboratory and product services environment. Managed communications with clients throughout production to ensure timely updates and accurate information flow. Supported operations by operating labeling and capping equipment, creating product artwork, tracking client status, and sourcing materials for production. • Operated labelling and capping machines to support product packaging workflows. • Created artwork for products using Adobe Illustrator. • Communicated with customers via email/phone/fax and integrated information into an online CRM. • Sourced packaging and ingredients, tracked expected products, and created spreadsheets to monitor client status.
2019 - 2021