Field Agent-Enumerator, Airports Council International (ACI) - Moi International Airport
Conducted passenger satisfaction survey data collection at the airport to evaluate service quality. Analyzed collected customer feedback and compiled detailed reports for stakeholders. Collaborated with airport teams to improve passenger experience using survey findings. • Collected survey responses from passengers • Reviewed and synthesized customer feedback into reports • Supported service-quality assessment activities • Worked with teams to translate findings into improvements