Damaris D.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support responses

AI response quality evaluation

and content QA

Top Data Types

Image

Text

Video

Top Task Types

Entity (NER) Classification

Bounding Box

RLHF

Text Summarization

Question Answering

Text Generation

Transcription

Evaluation/Rating

Data Collection

Function Calling

Prompt + Response Writing (SFT)

Fine-tuning

Polygon

Segmentation

Classification

Point/Key Point

Object Detection

Cuboid

Polyline

Red Teaming

Freelancer Overview

Customer Experience & Data Annotation Specialist (Remote). Brings 12+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor's Degree in Business Management, Kenya Institute of Management and Diploma in Business Management, Kenya Institute of Management. AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Named Entity Recognition.

Labeling Experience

Customer Experience & Data Annotation Specialist

Entity (NER) Classification

No description provided.

2023 - Present

Customer Experience & Data Annotation Specialist (Remote)

Don't discloseText

Evaluated and refined customer-facing responses by checking clarity, accuracy, tone, and compliance with established guidelines. Assessed both AI-generated and human-written content to ensure alignment with quality standards and customer service best practices. Conducted fact-checking, content categorization, and quality assurance reviews to identify issues and improve response quality. • Reviewed AI and human responses against written service guidelines • Performed fact-checking and accuracy validation for consistency • Labeled/categorized content for quality and compliance tracking • Provided detailed QA feedback to address gaps in responses

2023 - Present

Monitoring & Evaluation | Data Quality Support (Remote)

Don't discloseText

Verified and validated structured data using strict quality assurance procedures. Performed fact-checking and compliance reviews to ensure accuracy and consistency across records. Flagged discrepancies and policy violations while producing detailed reports to support continuous improvement. • Performed QA validation of structured data • Conducted compliance and accuracy checks • Identified and flagged data discrepancies/policy violations • Generated operational reports for decision-making

2020 - 2022

Customer Support & Data Verification Specialist (Barclays Bank)

Don't discloseText

Verified customer information and processed account-related requests with a focus on accuracy and data integrity. Ensured compliance with regulatory requirements and internal policies while handling sensitive customer data. Maintained confidentiality and delivered customer support aligned to verification and audit-like quality checks. • Checked data accuracy for customer information • Ensured regulatory and internal policy compliance • Maintained confidentiality and integrity during verification tasks • Supported high-accuracy account processing

2012 - 2015

Education

Work History