Damaris C.

Key Skills

Software

Appen

CloudFactory

Clickworker

Dataloop

Encord

Labelbox

Label Studio

Mercor

Remotasks

Top Subject Matter

Financial services (loan eligibility, compliance, account status classification)

Customer support interactions and resolution coding

Legal Services & Contract Review

Top Data Types

Text

Document

Image

Top Task Types

Classification

Entity (NER) Classification

Bounding Box

Segmentation

Polygon

Text Generation

Transcription

Question Answering

Data Collection

Freelancer Overview

Call Centre Agent — Data Review & Compliance (Structured classification of loan applications). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Zendesk. Education includes Diploma, Kenya Technical Trainers College (2020). AI-training focus includes data types such as Text and labeling workflows including Classification and Entity (NER) Classification.

Labeling Experience

Customer Service Agent — Quality & Data Documentation Focus (CRM-based labeling/categorization)

TextEntity (NER) Classification

Reviewed, categorized, and accurately documented high volumes of customer interactions and resolutions using company guidelines in CRM systems. Aligned with QA analysts on labeling standards for interaction types, escalation categories, and resolution codes to ensure consistent, rule-based outputs. Identified patterns and anomalies in interaction data and escalated recurring issues to QA and management to improve labeling quality and service processes. • Documented 100+ daily customer interactions and resolutions in Zendesk and Salesforce • Classified and resolved inquiries across phone, email, live chat, and social media channels • Applied structured guidelines to select interaction types, escalation categories, and resolution codes • Trained on updated workflows and adapted to evolving annotation-style instructions

2022 - Present

Call Centre Agent — Data Review & Compliance (Structured classification of loan applications)

TextClassification

Reviewed and assessed customer loan applications and financial documentation using defined eligibility criteria, documenting loan status, case outcomes, and customer communication with high accuracy. Followed strict compliance protocols to categorize repayment and account status and to flag items requiring attention. Worked in a structured, rules-based environment where correct classification and documentation directly impact downstream decisions and labeling quality. • Reviewed eligibility criteria and performed structured classification of loan applications • Documented loan status, communications, and outcomes in internal systems • Categorized repayment, account status, and flagged issues based on compliance rules • Communicated complex financial information via phone, email, and SMS while maintaining record accuracy

2021 - 2022

Education

Work History