Dalissa O.

Key Skills

Software

Other

Top Subject Matter

Search quality evaluation and AI response rating

Customer support operations and record keeping

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Search Quality Rater | Welocalize Inc | Remote (AI/Search quality evaluation). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes High School Diploma, N/A (2014). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

Search Quality Rater | Welocalize Inc | Remote (AI/Search quality evaluation)

OtherText

Performed quality evaluations on AI responses and search engine results to improve customer experience and platform accuracy. Followed detailed operational guidelines with strong attention to detail and consistency across tasks. Reviewed online content for relevance and accuracy in a remote work environment to support operational processes. • Evaluated response and result quality against rubric-based criteria • Assessed relevance and accuracy of search engine outcomes • Ensured work met productivity and quality goals • Communicated findings through written, guideline-compliant notes

2022 - Present

Customer Support | Omni Interactions | Remote

OtherTextData Collection

Provided remote customer support that included scheduling appointments and maintaining accurate records. Assisted customers through clear communication and organized workflows. Supported customer success by ensuring information was captured correctly during service interactions. • Scheduled appointments and coordinated customer requests • Maintained and updated accurate customer records • Delivered positive customer experiences through communication • Supported operations by organizing and tracking customer data

2023 - 2023

Education

Work History