Cyril S.

Key Skills

Software

Other

Top Subject Matter

Service management and marketing analytics using AI-assisted tooling.

Operational and market data analytics pipelines for decision support.

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

Technical Support & Marketing Workflow Coordinator (ProntiAI / SMARTCentre Affiliation). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and PowerBI. Education includes Bachelor of Science (Honors), Conestoga College (2026). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Evaluation, Rating, and Computer Programming.

Labeling Experience

Operations Analyst – Digital Systems (GoCPG / SMARTCentre Affiliation)

Built and monitored data pipelines and analytical dashboards to support data-driven decision making for market and operational contexts. Collaborated with cross-functional teams to troubleshoot and improve client-facing data delivery, supporting the quality of the underlying data used for reporting. Translated operational and ingestion signals into actionable visualizations and recommendations.• Created Power BI dashboards to visualize market and operational data.• Monitored ingestion pipelines and proposed data-driven optimizations.• Collaborated to troubleshoot and improve client-facing data delivery.• Supported operational reporting by refining data flow for analytics.

2024 - 2024

Technical Support & Marketing Workflow Coordinator (ProntiAI / SMARTCentre Affiliation)

OtherText

Coordinated AI-assisted workflows to detect and triage service issues using AI tools, supporting automated status reporting to stakeholders. Prepared structured summaries of user activity metrics to inform downstream product marketing decisions. Applied AI-driven insights to streamline coordination between technical support and marketing operations.• Used AI tooling to identify service issues from operational signals.• Automated status reporting to stakeholders based on detected issues.• Produced analytics reports on user activity for marketing strategy inputs.• Performed CMS updates while ensuring accessibility compliance for deployed content.

2024 - 2024

Education

Work History