Cynthia M.

Key Skills

Software

Other

AWS SageMaker

Clickworker

Top Subject Matter

AI training data labeling and content review

Customer communication and text-based documentation

E-Commerce business products and customer support

Top Data Types

Text

Image

Document

Top Task Types

Classification

Freelancer Overview

Freelance AI Data Labeler (Remote). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other, Internal, and Proprietary Tooling. Education includes Bachelor of Science, Technical University of Mombasa (2018). AI-training focus includes data types such as Text and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

Freelance AI Data Labeler (Remote)

OtherTextClassification

Reviewed and categorized text data according to detailed project guidelines to support AI training and evaluation workflows. Checked annotations for relevance, grammar accuracy, and correctness while ensuring label consistency across samples. Organized datasets and maintained detailed records in spreadsheets and online tools for traceability and quality tracking.• Reviewed and categorized text, image, and content data per guidelines• Performed annotation and quality-check tasks for accuracy and consistency• Evaluated AI-generated responses for relevance, grammar, and correctness• Organized datasets and maintained records using spreadsheets and online tools

2025 - Present

Customer Support Representative (Remote)

Text

Performed content and conversation support activities that required careful documentation and consistent communication in English. Managed multiple customer interactions while following company processes and recording details accurately. While not explicitly described as AI labeling, the role involved structured text handling and quality-focused documentation relevant to review-style tasks.• Assisted customers via chat and email in professional English• Resolved concerns while maintaining high satisfaction ratings• Managed multiple conversations simultaneously using strong communication and problem-solving• Documented customer interactions accurately within company systems

2024 - 2025

Education

Work History