Cynthia J.

Key Skills

Software

Don't disclose

Top Subject Matter

E-commerce/product content and customer support

Customer support (product explanations/issue resolution)

Top Data Types

Text

Image

Video

Top Task Types

Text Generation

Question Answering

Freelancer Overview

Freelance Content Writer & Customer Support Assistant (Remote). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Google Docs, MS Word, and MS Excel & MS PowerPoint. Education includes Accounting Technicians Scheme West Africa (ATSWA), ICAN Nigeria (2025) and West African Senior School Certificate (WASSCE), N/A (2020). AI-training focus includes data types such as Text and labeling workflows including Text Generation and Question Answering.

Labeling Experience

Freelance Content Writer & Customer Support Assistant (Remote)

TextText Generation

Provided remote content-writing deliverables, including product descriptions and blog posts, with emphasis on clarity and accuracy. Edited and proofread written materials to ensure correct tone, readability, and factual consistency. Supported customer communication via WhatsApp and live chat using structured messaging and follow-up responses. • Wrote marketplace product descriptions and blog posts • Performed copyediting and proofreading for accuracy and tone • Conducted basic SEO and online research to inform content • Managed customer inquiries and follow-ups through WhatsApp/email

2023 - Present

Freelance Customer Support Assistant

Don't discloseTextQuestion Answering

Handled WhatsApp-based customer inquiries by providing explanations and guidance on products. Practiced complaint resolution and supported customers through decision-making using clear, empathetic responses. Conducted follow-up communication to ensure issues were addressed and customers were satisfied. • Answered customer questions via WhatsApp • Provided product explanations and guidance • Resolved complaints and supported decision-making • Completed follow-up communications

2024 - 2025

Education

Work History