Clinical Attachment – Customer Service & Communication Focus (Patient health information processing & records management) at Kiambu Level 5 Hospital
During a hospital clinical attachment, I processed and handled patient health information requests in line with medical records management practices. I ensured confidentiality and compliance while working with electronic health records and preparing documents accurately. The work involved organizing and retrieving relevant patient information according to hospital policies. • Received patient health information requests and verified them against applicable policies. • Managed and processed medical records information to support accurate responses. • Maintained confidentiality of privileged information and followed compliance procedures. • Used office software (Microsoft Word and Excel) to prepare and manage related documentation.