Cumhur C.

Key Skills

Freelancer Overview

CUMHUR ÇAPACI I would describe myself as a researcher. I have always been a reliable team member; I am experienced in working in demanding environments and under pressure. In every role I take on, I plan and push my limits to deliver the best performance. I enjoy sharing information, supporting colleagues, and passing on my skills to others. I also have a positive, funny, and energetic personality in the work environment. C O N T A C T WORK EXPERIENCE 15/04/2025 – 05/02/2026 | SKOPJE, NORTH MACEDONIA Account Manager – Global Forex Company • Developing Customer Retention Strategies: Designing and implementing strategies to maintain relationships with existing customers and prevent churn. • Customer Data Analysis: Using analytical tools to track customer habits and understand the reasons behind potential customer turnover. • Customer Communication: Ensuring a high level of customer satisfaction through personalized support and regular communication. +38976616144 • Problem Solving: Managing complaints and issues that could lead to customer loss. [email protected] • Loyalty Campaign Planning: Designing loyalty programs, discounts, and other actions to encourage customer loyalty. • Reporting: Preparing reports on the effectiveness of retention strategies and suggesting improvements. Rugjer Boskovik Br.5/1-3 Karpos 1, • Skills Acquired: Analytical competence, advanced communication, CRM management, psychological aspects of customer loyalty, strategic thinking. 1000, Skopje,