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Freelancer Overview
COMFORT AKPET Lagos, Nigeria | +234 803 682 5041 | [email protected] PROFESSIONAL SUMMARY Results-driven Administrative and Customer Support Professional with experience in executive assistance, office administration, customer service, sales support, and client relationship management. Skilled in coordinating schedules, managing documentation, maintaining CRM systems, handling customer communications, and supporting day-to-day business operations. Experienced working in fast-paced and virtual work environments with strong organizational, communication, and multitasking abilities. CORE COMPETENCIES Executive Assistance • Administrative Support • Customer Service • CRM Management Sales Operations • Office Administration • Calendar Management • Documentation Records Management • Meeting Coordination • Microsoft Office Suite • Time Management Virtual Assistance • Remote Collaboration • Email Communication • Data Entry PROFESSIONAL EXPERIENCE WRAGBY BUSINESS SOLUTIONS & TECHNOLOGIES LTD — Lagos, Nigeria Sales Operations Specialist / Customer Retention Officer | March 2025 – Present • Support sales operations and administrative processes to improve workflow efficiency. • Maintain and update customer records and CRM databases accurately. • Prepare proposals, contracts, renewals, and sales-related documentation. • Coordinate follow-ups and customer communications to strengthen client retention. ALBERT & WAND LTD — Lagos, Nigeria Customer Service Representative / Executive Assis