Usability Testing & AI Content Evaluation (Freelance) (2018 – Present)
Freelance usability testing and AI content evaluation focused on assessing user experience and the quality of AI-generated outputs. Evaluated responses for quality, accuracy, and tone, and identified confusing user steps during early-stage product tests. Provided actionable feedback to improve product flows and content reliability.• Performed usability testing for mobile apps, websites, and digital platforms.• Evaluated AI-generated content and responses for quality, accuracy, and tone.• Identified confusing steps and improvement areas in early-stage product tests.• Supported iteration by flagging usability and content issues for teams.