Alkami Technologies — Technical Writing Intern (May 2022–August 2022)
Drafted and implemented edits to major product guides, producing polished technical documentation suitable for internal and external use. Aggregated user data via microcopy to support documentation and communications. Used knowledge of Confluence, Jira, and Midas to build internally facing technical documents and ensure consistency. • Edited and updated product guides and documentation. • Aggregated user data using microcopy. • Authored internal technical documentation using tools. • Coordinated work using Jira and Confluence.