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Freelancer Overview
Christina "Tina" Kreisher Experienced leader with 15+ years in high-volume hospitality and retail environments. Proven track record of managing operations for 5 years while maintaining a hella strong focus on guest satisfaction and team growth! Skilled in driving revenue through 8 years of retail sales and 10 years of dedicated customer service. Expert at streamlining front-of-house workflows and leveraging over a decade of food industry knowledge to ensure consistent service quality. Management: 5 years of professional leadership and operational oversight. Hospitality: 12 years of expertise in food service and guest relations. Sales/Retail: 8 years of experience driving targets and brand loyalty. Customer Service: 10 years of resolving complex issues with a hella calm demeanor. El Dorado, CA 95623 | +1(279) 790-7991 | [email protected] Professional Summary Accomplished Customer Service Professional with 8+ years of leadership in retail and hospitality. Expert in team management, KPI tracking, and escalation procedures. Demonstrated success in optimizing customer service budgets and implementing quality assurance measures. Skilled in resolving complex issues and consistently enhancing guest satisfaction in both in-person and remote settings. Willing to relocate to: Shingle Springs, CA - Cameron Park, CA - Placerville, CA Work Experience Front End Manager Safeway | Cameron Park, CA July 2020 to November 2022 • Monitored key performance indicators (KPIs) such as response ti