Customer Support & Data Analyst (Remote) — Africa Financial Services (AFS)
Performed manual customer record verification and validation in CRM systems using open-source and internal/external sources. Ensured labeled fields were accurate through careful research and documentation of changes. Maintained consistency and quality across weekly record updates. • Entity-level data checking and validation for customer records. • Data cleaning and formatting for CRM entries. • Documentation of verified changes and outcomes. • Collaboration and training to align verification standards.