Freelancer

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support operations and complaint categorization

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Document

Top Task Types

Entity (NER) Classification

Freelancer Overview

Call Center Representative at WORLD WEB TRADE LLC (Customer inquiries, complaints, and CRM record keeping). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Science, Ahmadu Bello University (2021) and N/A, Bethany International College (2014). AI-training focus includes data types such as Text and labeling workflows including Entity (NER) Classification.

Labeling Experience

Call Center Representative at WORLD WEB TRADE LLC (Customer inquiries, complaints, and CRM record keeping)

Don't discloseTextEntity (NER) Classification

Provided customer support by handling inbound and outbound calls, emails, and social media interactions, which required interpreting and classifying customer-reported issues. Maintained and updated customer records in CRM systems to ensure accurate capture of complaint types, inquiries, and resolution notes. Performed root-cause analysis to support process improvements for recurring complaint categories. • Classified customer inquiries and escalations into appropriate support categories. • Recorded structured interaction outcomes and customer sentiments in CRM. • Identified recurring issues from feedback and recommended service process changes. • Supported compliance by ensuring CRM records matched regulatory/company data standards.

2020 - 2022

Education

Work History