Chirag K.

Key Skills

Software

No software listed

Top Subject Matter

UK banking compliance

Aml/kyc Domain Expertise

fraud investigation

Top Data Types

Text

Image

Document

Top Task Types

Classification

Freelancer Overview

Customer Service Advisor / Fraud & Compliance Support (Santander UK, Glasgow). Brings 6+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal and Proprietary Tooling. Education includes Master of Science, University of Strathclyde (2024) and Bachelor of Architecture, BGS School of Architecture and Planning (VTU) (2021). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Customer Experience Advisor (Santander UK, London: Kilburn & Hammersmith branches)

TextClassification

Executed AML, KYC, and Customer Due Diligence (CDD) checks that involved classifying customer onboarding risk and determining whether cases required escalation. Investigated and managed fraud cases by identifying and categorizing fraud typologies to coordinate with internal fraud teams for resolution. Filed SARs on flagged cases and maintained zero compliance-breach performance while supporting regulatory reporting obligations.• Completed AML/KYC/CDD checks across 20–30 new onboardings per month and filed SARs for approximately 2–4 flagged cases per quarter.• Investigated and managed 15–20 fraud cases per month across 5 typologies (card, non-card, first-party, third-party, identity fraud).• Performed credit and behavioral score assessments across 200+ customer interactions per month to classify customers for matching across 6 product lines.• Processed vulnerable customer cases (POA registrations and bereavement cases) with 100% procedural compliance to relevant policy steps.

2025 - 2026

Customer Service Advisor / Fraud & Compliance Support (Santander UK, Glasgow)

TextClassification

Performed investigation and triage of suspicious financial activity and fraud cases, classifying cases into relevant typologies (card, non-card, first-party, third-party, identity) to support case outcomes. Conducted assessment of customer risk using credit and behavioral scoring signals to determine appropriate customer-product fit. Authored and maintained compliance documentation by filing SARs for flagged cases and ensuring audit-ready records.• Reviewed and categorized 15–20 fraud cases per month across multiple fraud typologies for resolution workflows.• Conducted credit score and behavioral score assessments across 200+ customer interactions per month to drive classification decisions for matching product lines.• Raised Suspicious Activity Reports when required, using regulatory indicators to determine classification outcomes.• Ensured accurate, timely submissions and maintained zero compliance-breach record for audit readiness.

2024 - 2025

Education

Work History