PRIMECONSULTING — Customer Service and Record Retrieval (Mar 2024–Present)
Responsible for locating, organizing, and delivering patient health records in compliance with legal and organizational guidelines. Managed electronic record management requests by verifying authorization documents and ensuring accurate retrieval. Collaborated with medical and recordkeeping staff to uphold patient privacy standards and information accuracy. • Received record requests from healthcare providers, insurance companies, and patients. • Verified authorization documentation for access and managed related retrieval requests. • Coordinated with medical staff and administrators to ensure correctness of retrieved records. • Maintained compliance with privacy and organizational record-handling standards.