Chidinma J.

Key Skills

Freelancer Overview

CHIDINMA UMEH 1 Delight close, Airport road, Enugu, Nigeria. | 080-6429-2329 [email protected] | LinkedIn SUMMARY Proactive self-starter with experience in Customer Relations and Management. Excels in providing exceptional service to clients; especially skilled with handling challenging customers. Completed ICSN customer service professional certification. EDUCATION Federal University Of Technology – Owerri, Nigeria November 2013 – October 2018 BTech, Surveying and Geoinformatics WORK EXPERIENCE Customer Service Agent April 2021 - Present Ibom Air - Nigeria Handled customer complaints, providing appropriate solutions to guarantee positive outcomes, using strong interpersonal skills and conflict resolution techniques. Assisted customers with varying enquiries using standard operating procedures and service expertise. Participated in regular training to maintain up-to-date knowledge on best industry practices and regulations. Consistently achieved timely delivery of reports on tasks and duty assignments. Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations. ADMINISTRATIVE ASSISTANT/GRADUATE SURVEYOR August 2019 - July 2020 FOREIGN DIRECT INVESTMENT – Uyo, Nigeria Analyzed Data acquired on the field, using computer aided software and digital processing techniques. Delivered high-quality results with correspondence from prospecting and existing investors, within budget and timeframe targets. Displayed energy and enthusiasm