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Chidinma I.

Chidinma I.

AI Trainer

Nigeria flagLagos, Nigeria

Key Skills

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Top Subject Matter

Information Technology

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Freelancer Overview

Cloud Support Engineer with 3+ years of experience supporting Microsoft 365, Exchange Online, and Azure Active Directory (Entra ID) environments. Skilled in mail flow troubleshooting, identity and access management (IAM), PowerShell automation, and secure email migrations. Proven ability to resolve high-volume technical support tickets while consistently meeting SLA targets for global enterprise clients. Adept at diagnosing complex cloud issues, improving service reliability, and delivering efficient support across Microsoft cloud platforms.

Education

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Caleb University B.sc Computer Science

Degree not specified

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Work History

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Company not specified

Incident Resolution, Service Request Fulfilment, Problem Management, Change Support, SLA Monitoring, Escalation Manageme

Location not specified
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