Software Engineer (Technical Support-Focused) — Manufactured
Served as a technical escalation point for customer-reported issues affecting user workflows and internal operations in a production environment. Investigated and resolved incidents using logs, debugging tools, and API troubleshooting, then worked cross-functionally to reproduce bugs and fix customer-facing problems. Additionally, contributed to building an AI-assisted vendor and lead management tool to reduce repetitive manual workflows. • Investigated and resolved production incidents using logs and API troubleshooting • Reproduced bugs with support, product, and engineering teams to resolve customer-facing issues • Built an AI-assisted vendor and lead management tool to improve internal organization • Maintained WordPress-hosted landing pages with troubleshooting and frontend fixes