Freelancer

Key Skills

Software

Other

Top Subject Matter

AI collaboration and document processing

Conversational AI prompting

AI collaboration & model development

Top Data Types

Document

Text

Top Task Types

Prompt + Response Writing (SFT)

Question Answering

Fine-tuning

Freelancer Overview

Document AI practical experience (AI-powered document processing tools). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes National Senior Certificate, Secondary School (2019). AI-training focus includes data types such as Document and Text and labeling workflows including Prompt + Response Writing (SFT), Question Answering, and Fine-tuning.

Labeling Experience

Personal Assistant & Customer Service Agent - MC Marketing

Document

You provided personal assistant support to management by coordinating schedules, tasks, and communications to keep operations running smoothly. You managed and organised high-volume email correspondence using Gmail and Android, including drafting, sorting, and responding promptly. You also handled inbound and outbound customer calls and delivered technical support and sales assistance while maintaining strong customer satisfaction standards. • Coordinated administrative tasks, calendars, and professional communications • Managed high-volume email workflows and prompt responses • Supported customers via calls with technical helpdesk and sales guidance • Maintained service quality and customer satisfaction in a fast-paced call environment

2024 - 2025

AI Collaboration & Development (practical engagement with AI tools)

OtherTextFine-tuning

Participated in AI collaboration and development activities using AI tools intended to support model development and improvement. Contributed practical work by engaging with AI tooling and using results to guide refinement. Applied an improvement mindset to iterate on AI-driven outcomes through hands-on development activities. • Collaborated with AI tools to support model development • Used iterative improvement cycles based on tool outputs • Engaged directly with AI-assisted development workflows • Applied hands-on evaluation to improve AI performance

2024 - 2025

Conversational AI practical experience (prompt interaction)

OtherTextQuestion Answering

Gained hands-on exposure to conversational AI by interacting with dialogue systems through prompt-based exchanges. Practiced prompt interactions to elicit useful responses from AI dialogue models. Used iterative questioning to improve the quality and relevance of AI outputs. • Performed prompt interactions with conversational AI/dialogue systems • Tested and refined prompts to obtain better responses • Practiced iterative iteration of question/response pairs • Focused on dialogue quality for practical AI use

2024 - 2025

Document AI practical experience (AI-powered document processing tools)

OtherDocumentPrompt + Response Writing (SFT)

Engaged with AI-powered document processing tools to work with text within document inputs for AI workflows. Focused on preparing and handling document content to support model development and improvement. Applied practical collaboration approaches to interact with AI systems for iterative refinement. • Used document AI tools to process and work with document text • Supported model development/improvement through hands-on testing • Collaborated with AI tooling via iterative prompts • Worked with AI outputs to refine interactions and results

2024 - 2025

Education

Work History