Data & Product Insights Analyst (AI/Product Analytics) — mentorship program history analysis
Performed product analytics work that relied on aggregating and interpreting program and customer feedback data to guide AI/data-driven decisions. Analyzed mentorship program history using attendance and engagement records to evaluate whether to continue the program. Monitored and analyzed seafarer and shipping company feedback and sentiment to identify product improvement opportunities. • Analyzed mentorship attendance and engagement data for program evaluation • Reported insights from monthly salary data reporting for hiring/rejection rates • Tracked customer and operational feedback to derive sentiment-based insights • Supported KPI/metric definition for product success through data interpretation