Chaudhry M.

Key Skills

Software

No software listed

Top Subject Matter

SAP S/4HANA Sales & Distribution (SPPA sub-module) user enablement and documentation

SAP S/4HANA Materials Management (MM) support

Specifications Domain Expertise

Top Data Types

Document

Video

Text

Top Task Types

Classification

Freelancer Overview

Senior IT Officer (SAP-SD), Fauji Fertilizer Company Limited (FFCL). Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Business and Information Technology, Virtual University of Pakistan and Intermediate, Scholars Cantt Group of Colleges. AI-training focus includes data types such as Document and labeling workflows including Classification.

Labeling Experience

Senior IT Officer (SAP-SD), Fauji Fertilizer Company Limited (FFCL)

DocumentClassification

Provided end-user guidance and training sessions on SAP transaction usage and operational best practices for business stakeholders at multiple plant locations. Prepared functional documentation, issue logs, SOPs, and user support manuals to support operational processes and system adoption. Supported users by investigating system errors and coordinating with technical/ABAP teams for issue resolution and enhancements, improving the accuracy of business data flows. • Trained users on Sales & Distribution (SD) transaction workflows within SAP S/4HANA, including shipment planning, delivery processing, dispatch, and billing. • Authored and maintained SOPs, functional documentation, and user support manuals for ongoing operational reference. • Managed and prioritized support tickets to ensure timely resolution aligned with business SLAs. • Validated and verified master data (customer, material, transport, shipment-related records) to reduce downstream process errors.

2025 - Present

IT Technician (SAP-MM), FPCL (FFBL Power Company Limited)

DocumentClassification

Provided functional support for SAP S/4HANA Materials Management (MM), including requirement gathering, process analysis, solution design, and user training sessions. Prepared functional specifications for RICEF objects (custom developments, enhancements, reports, interfaces, forms, and workflows) to support consistent data handling and business process execution. Performed testing activities such as unit testing, integration testing, and user acceptance testing (UAT) for MM changes, improving the quality and correctness of system data usage. • Configured and maintained MM master data elements (material masters, vendor masters, purchasing info records, source lists) and ensured correct procurement/inventory behavior. • Conducted root cause analysis for recurring MM incidents and implemented preventive solutions to improve system stability. • Coordinated with FI, SD, PP, and WM/EWM teams to ensure end-to-end integration of business process data. • Produced user manuals, SOPs, and knowledge base articles to document MM support procedures and reduce user errors.

2024 - 2025

Computer Operator (IT Support), Fauji Fertilizer Bin Qasim Limited (FFCL)

DocumentClassification

Delivered IT support and user guidance that improved end-user understanding of SAP ERP and related business applications. Supported internal teams and end users with troubleshooting for hardware, software, network, and user-access issues, and documented resolution steps through service desk workflows. Coordinated with IT teams to receive, inspect, record stock in the SAP inventory system, supporting the correctness of operational data used by business users. • Provided phone and remote support to resolve software and technical issues for end users. • Managed Active Directory user accounts, permissions, and passwords to ensure correct data access controls. • Supported business applications including SAP ERP, Lotus Notes, and MS Office 365 via guidance and issue resolution. • Closed large volumes of service desk tickets while maintaining high user satisfaction.

2022 - 2024

Education

Work History