Charmaine S.

Key Skills

Freelancer Overview

Charmaine Springer Las Vegas, NV (cid:127) 702-528-4408 (cid:127) [email protected] Professional Summary Dedicated Business Analyst II with over 20 years of experience in the healthcare industry supporting operational improvements, enterprise systems, and business process optimization within a major healthcare organization. Skilled in business analysis, workflow enhancement, cross-functional collaboration, and technology-driven solutions. Professional Experience Business Analyst II Elevance Health – Las Vegas, NV December 2003 – Present (cid:127) Analyze business operations and support process improvement initiatives within healthcare systems and enterprise environments (cid:127) Collaborate with cross-functional teams to identify business needs and translate requirements into effective solutions (cid:127) Support system implementations, workflow optimization, and operational enhancements (cid:127) Assist with documentation, reporting, and data analysis to improve efficiency, accuracy, and compliance (cid:127) Work closely with claims IT and business teams to support system enhancements and operational improvements (cid:127) Investigate and facilitate the resolution of claims issues, including incorrectly paid claims, by analyzing systems and operational processes (cid:127) Identify interdependencies related to claims error resolutions and operational activities (cid:127) Assist in reviews of state and federal complaints related to claims processing (cid:127) Coord

Education

Work History