Carolyne W.

Key Skills

Software

Don't disclose

Top Subject Matter

Mental health counseling

Customer support and issue resolution

Virtual Assistance

Top Data Types

Text

Top Task Types

Classification

Freelancer Overview

Therapists’ Intern-Skill Transfer Program, CBT Kenya (Intern). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Arts in Psychology, The University of Nairobi (2024) and Certificate of Achievement in Virtual Adsistance, ALX Africa (2025). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Classification.

Labeling Experience

Therapists’ Intern-Skill Transfer Program, CBT Kenya (Intern)

Don't discloseText

As a Therapists’ Intern-Skill Transfer Program intern at CBT Kenya, she shadowed licensed psychologists and contributed to case reviews and mental health presentations. She supported therapy sessions and outreach initiatives with administrative work while adhering to confidentiality requirements. The role involved organizing and reflecting on client-related information for training and review purposes rather than annotating datasets with tools. • Shadowed psychologists and participated in case reviews • Prepared contributions for mental health presentations • Supported therapy sessions with confidential administrative coordination • Maintained strict confidentiality and signed an NDA

2025 - 2025

Customer Service and Sales Associate, Waki Supplies Bookshop

TextClassification

As a Customer Service and Sales Associate at Waki Supplies Bookshop, she managed customer inquiries and complaints across phone, chat, and email channels. She categorized and resolved issues by collecting requirements, following up, and reporting outcomes for customer satisfaction. Although not an AI training role, the work included structured intake and classification of textual customer requests. • Handled inbound questions and complaints via phone, chat, and email • Logged and followed up on customer issues to completion • Produced detailed reports for issue resolution • Provided culturally sensitive guidance for non-English-speaking customers

2023 - 2023

Education

Work History