Carolyne M.

Key Skills

Software

Other

Top Subject Matter

Swahili and English transcription/translation for audio

Online communication moderation/support

Top Data Types

Audio

Text

Top Task Types

Transcription

Freelancer Overview

Freelance Transcriptionist (Remote) — 2023 to Present. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Diploma in Information Technology, Nairobi Technical Training Institute (2023). AI-training focus includes data types such as Audio and Text and labeling workflows including Transcription, Evaluation, and Rating.

Labeling Experience

Freelance Transcriptionist (Remote) — 2023 to Present

OtherAudioTranscription

Performed Swahili and English transcription by converting audio into clear written documents with high accuracy. Applied formatting and speaker identification while preserving tone and context for readability. Proofread transcripts for grammar and contextual correctness to meet client expectations and deadlines. • Transcribed remote audio content into verbatim/clean-read style transcripts • Managed turnaround times to satisfy strict delivery requirements • Added formatting and speaker labels for structured output • Conducted grammar and context proofreading before submission

2023 - Present

Chat Moderator / Online Support (Remote) — 2022 to 2024

OtherText

Moderated online conversations by reviewing messages and ensuring clarity and accuracy in communication. Maintained appropriate professional tone while monitoring content quality during active discussions. Supported continuity of customer interactions by resolving or escalating issues as needed. • Managed and supervised ongoing online conversations • Ensured communications were clear, accurate, and appropriately worded • Improved typing speed and multitasking to handle multiple threads • Maintained quality expectations during real-time support

2022 - 2024

Education

Work History