Caroline M.

Key Skills

Software

Other

Top Subject Matter

Multilingual transcription and dataset quality assurance for international clients

Call-center transcription and support data preparation

CRM database updates and structured record maintenance

Top Data Types

Text

Audio

Document

Top Task Types

Transcription

Audio Recording

Question Answering

Freelancer Overview

Freelance Data Specialist and Quality Assurance (Transcription + Data QA). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Otter.ai, Other, and Internal. Education includes Diploma, Michuki National Polytechnic (2024) and Kenya Certificate of Secondary Education, Mbooni AIC Girls Secondary School (2019). AI-training focus includes data types such as Text and Audio and labeling workflows including Transcription, Audio Recording, and Question Answering.

Labeling Experience

Freelance Data Specialist and Quality Assurance - Self-Employed

Transcription

Freelance data specialist and quality assurance professional handling high-volume data entry, transcription, and dataset validation for international clients. Responsibilities included maintaining 98% accuracy through quality assurance checks and structured data organization. The role required strong attention to detail, confidentiality, and proficiency with Excel, Google Sheets, and transcription tools. • Processed 500+ data entries weekly with 98% accuracy for international clients. • Transcribed 40+ hours and 5+ hours client calls weekly, including French for multilingual content. • Performed quality assurance checks to ensure error-free dataset submissions. • Updated and formatted customer data in Excel/Google Sheets for CRM and ATS compliance.

2023 - Present

Freelance Data Specialist and Quality Assurance (Transcription + Data QA)

TextTranscription

Provided transcription and multilingual (English, Swahili, French) text preparation for client materials on a recurring basis. Performed quality assurance checks to ensure dataset accuracy before delivery. Organized and formatted text-based client data for submission compliance. • Transcribed 40+ hours weekly and processed 500+ data entries weekly. • Added French transcription for multilingual content. • Ran QA checks on every dataset to minimize errors. • Formatted and proofread documents for database and ATS compliance.

2023 - Present

Data and Admin Support (Client Database Updates)

TextQuestion Answering

Maintained and updated structured client information in internal systems and databases based on booking details and payment status. Entered travel and pricing data accurately into operational tools for downstream use. Tracked client interactions and follow-up schedules using CRM data management. • Updated client database fields including booking details and payment status. • Entered travel data and pricing into internal systems. • Used CRM tools to track interactions and schedule follow-ups. • Ensured data accuracy for ongoing customer administration.

2025 - 2026

Call Center Agent and Transcription Support - Jili Communication

Transcription

Call center agent and transcription support role providing reliable customer communication and consistent transcription services. Responsibilities included transcribing a high volume of calls while maintaining confidentiality and accuracy. The job required strong communication skills, script training, and customer-focused problem resolution. • Transcribed 60+ calls daily while maintaining confidentiality. • Trained three new agents on communication scripts. • Resolved customer issues and identified needs to maintain 92% satisfaction. • Supported transcription and documentation workflows for call-related records.

2024 - 2025

Call Center Agent and Transcription Support

OtherAudioAudio Recording

Transcribed call audio into text while maintaining strict confidentiality of client information. Supported call operations by resolving customer issues and identifying needs based on call content. Contributed to onboarding by training new agents on communication scripts. • Transcribed 60+ calls daily. • Maintained confidentiality throughout transcription work. • Trained 3 new agents on communication scripts. • Maintained 92% satisfaction by resolving issues and identifying customer needs.

2024 - 2025

Education

Work History