High-Risk Logical Logging & Grievance Routing Frameworks
• Role: Lead Content Specialist / Operations Manager (UNICEF) • Project Overview: Designed and managed multi-channel Grievance Redress Mechanism (GRM) workflows for cash-based assistance programs in fragile contexts (Somalia, Iraq). • Annotation/Labeling Focus: Built complex typology classification systems and decision-making loops to sort, tag, and triage multi-channel text feedback and complaints. Established multi-tiered definitions to handle highly sensitive, ambiguous, or volatile documentation, ensuring absolute data segregation and strict role alignment. Also consulted and validated the model with multiple partners.