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Question AnsweringCAMILLE SOBREMONTE Cavite, Philippines • 09695896903 • [email protected] PROFESSIONAL SUMMARY Results-driven Sales and Retention Specialist with 5+ years of experience in B2C sales, customer lifecycle management, and churn reduction. Proven track record of exceeding retention KPIs, managing high-volume CRM pipelines, and delivering empathetic customer support across voice, chat, and email channels. Skilled in upselling, cross-selling, lead qualification, and appointment setting. Highly organized and self-motivated professional experienced in remote work environments and blended communication platforms. CORE COMPETENCIES Customer Retention & Churn Reduction • B2C Sales & Upselling • Cross-selling • Lead Generation & Qualification • CRM Management (LC Pro, Limelight, Zoho, Zendesk) • Appointment Setting • Insurance Verification & Eligibility (Medicare, United Health Care) • Inbound & Outbound Call Handling • Email & Live Chat Support • Medical Virtual Assistance • Patient Coordination • Pipeline Management • Remote Team Collaboration WORK EXPERIENCE Sales and Retention Specialist | Stealth Solutions and Digital Marketing Inc. August 2022 – May 2026 • Managed a high-volume portfolio of customer accounts, achieving 100% resolution rate on inquiries related to product features, membership benefits, and billing concerns. • Drove revenue growth through strategic upselling and cross-selling, consistently meeting and exceeding monthly sales KPIs. • Reduced customer churn
Not yet directly, but here's my skills from TaskUs and Stealth Solutions are exactly what these companies look for: Evaluating conversation quality ✅ Detecting tone and intent ✅ Following strict guidelines ✅ High-volume data processing ✅
Degree not specified
Sales and Retention Specialist | Stealth Solutions and Digital Marketing Inc
