Customer Service Representative
Entity (NER) ClassificationAs a Customer Service Representative, I managed customer inquiries and ensured prompt resolution of issues using email, phone, and chat platforms. I utilized CRM systems to maintain accurate records and supported customers with various service-related requests. My role required strong communication, organizational skills, and the ability to handle high volumes of interactions. • Responded to customer inquiries via multiple channels in a professional and timely manner. • Processed orders, refunds, cancellations, and exchanges according to company policies. • Maintained and updated accurate customer records in the company database. • Collaborated with team members to improve customer satisfaction and service efficiency.
2024 - 2026